Service Desk Technician Intern

The Service Desk Technician Intern will have an opportunity to work with the Service Desk, NOC, Cloud, and Project teams in a support capacity.  Getting an opportunity to learn from each of the support departments, their different functional roles and responsibilities, and assisting them with varied technical tasks.

Principle Accountabilities:

• Learn to Troubleshoot and resolve service desk tickets related to technical difficulties with hardware, software, and the network
• Assist with basic hardware and software installs
• Assist in creation and maintenance of documentation for support solutions and processes
• Further knowledge by engaging in available trainings and partner competency programs
• Research and troubleshoot computer errors or issues
• Work with customers and coworkers both remotely (phone support) and in person
• Work with ticketing system to capture customer requests and ticket information/resolution
• Ensuring all security and operational controls are followed and enforced to ensure client data remains secure, available, and private, where applicable

Experience/Skills:

• Desire to learn and work in the IT support field
• Experience with home computers
• Familiar with networking and wireless concepts
• Ability to communicate well both in written and verbal formats
• Customer Service experience a plus, any field

Additional Information

• Functioning personal vehicle for transportation and a valid PA driver’s license required.
• Preferred Education: Technical field
• Some local travel possible
• Heavy lifting may be required (50lbs)

Classification Information

• Level/Department: Technical Level Intern
• Reports to: Service Desk Manager
• Date Reviewed: 03/29/2023