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Managed Services

Network Operations and Service Desk Services

Ideal Integrations Managed Services

Ideal Integrations Managed Services

Network Operations Center Services

Network maintenance and monitoring is essential to your IT infrastructure and your business’ productivity.

Ideal Integrations’ Network Operations Center (NOC) team is here to monitor your IT infrastructure 24/7, whether it is on-premises, in the cloud, or a hybrid environment.

We conduct a network assessment and proactively work with you to find and correct small glitches before they become significant setbacks. Our real time monitoring package alerts us of any potential failures and can automatically correct a variety of problems.

Ideal Integrations quickly evaluates your concerns and offers targeted solutions to meet your specific IT needs. Our engineers continually monitor your network and ensure that all components of your internal infrastructure are working optimally.

Our NOC uses the same monitoring tools we use on our own network, stabilize and safeguard your environment.

If our team notices anything that isn’t quite right, we will immediately notify you and begin emergency escalation procedures. We will be there when you and your team need us most, including evenings, weekends, and holidays.

Our NOC Services Include:

Fully customized support services

24/7/365 service desk availability

Tiered support

Hardware, operating system, and software support

Server, storage, network, and client system support

IT team and Direct-to-End-User Support

IT planning, budgeting, and management support

Service Desk Services

Organizations are facing added pressure to handle increased call volumes at faster rates across multiple departments in different time zones. And with today’s end users expecting a seamless experience and instant resolution, innovation often takes a back seat to service desk management.

Ideal Integrations’ remote help desk services offers a flexible, scalable solution. We’ll help you personalize end-user support while you focus on growing your business.

Our fully staffed in-house service desk provides customers with professional and immediate help desk support without costly overhead.

Our Managed IT Service Desk Solution Include:

24/7/365 NOC management and response

Availability monitoring / alerting

Crisis remediation

Patch management

Backup management

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