Technical Support: 412-349-6678 | Incident Response

A Letter From Us About Coronavirus

As we are all carefully watching the COVID-19 (Coronavirus) situation, Ideal Integrations, Inc. is actively taking steps to ensure the safety of our teams, and the continuity of our operations.

We have had disaster recovery and business continuity plans in place for events, such as natural disasters and pandemics, for some time. We designed our business to withstand these occurrences with no impact to you and your business.

Ideal Integrations, Inc. uses remote access technologies, coupled with multi-factor authentication, to be able to support our internal business needs and maintain the same level of support necessary for your business needs. Our staff is experienced with working remotely, and we continuously test and use these technologies to ensure we are always prepared, should the need arise. 

To add validity to the solution, Ideal Integrations, Inc. had a water main break at our previous location, and we were not able to work in the office. We notified our customers and partners, and our staff was able to work remotely and completely support all of our services with no disruption. We are confident that we will be able to provide the same uninterrupted service under any circumstance. 

Additionally, we are following the CDC and World Health Organization recommendations on hygiene to prevent infection, and we’re encouraging teams to limit non-essential travel.

Below are the links to the CDC resources:

COVID-19 Prevention

CDC Travel Recommendations

We understand that this rapidly evolving situation is causing uncertainty, thus we are encouraging all of our clients, partners, employees, and community members to put their health and well-being first, so that we can continue to operate effectively and help prevent the spread of this virus. 

Please reach out if you have any concerns, or if you’d like more information on any of the above.

Thank you,

The team at Ideal Integrations

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