Service Desk Technician Intern

The Service Desk Technician Intern will have an opportunity to work with the Service Desk, NOC, Cloud, and Project teams in a support capacity.  Getting an opportunity to learn from each of the support departments, their different functional roles and responsibilities, and assisting them with varied technical tasks.

Principle Accountabilities:

  • Learn to Troubleshoot and resolve service desk tickets related to technical difficulties with hardware, software, and the network
  • Assist with basic hardware and software installs
  • Assist in creation and maintenance of documentation for support solutions and processes
  • Further knowledge by engaging in available trainings and partner competency programs
  • Research and troubleshoot computer errors or issues
  • Work with customers and coworkers both remotely (phone support) and in person
  • Work with ticketing system to capture customer requests and ticket information/resolution
  • Ensuring all security and operational controls are followed and enforced to ensure client data remains secure, available, and private, where applicable

Experience/Skills:

  • Desire to learn and work in the IT support field
  • Experience with home computers
  • Familiar with networking and wireless concepts
  • Ability to communicate well both in written and verbal formats
  • Customer Service experience a plus, any field

Additional Information

  • Functioning personal vehicle for transportation and a valid PA driver’s license required
  • Preferred Education: Technical field
  • Some local travel possible
  • Heavy lifting may be required (50lbs)