services maintenance

Maintenance and Monitoring

Designing and implementing a complete IT infrastructure solution is only a portion of the overall IT support needed by our customers. Without proper maintenance, a computer network can easily go from stable and secure to complete failure. Ideal Integrations provides maintenance, monitoring and repair of customers’ systems. This process allows our engineering team to find and correct small issues before they become large problems.  Ideal Integrations proactively works with our customers rather than waiting and reacting.

In addition to our maintenance staff, Ideal Integrations provides a 24/7 real time monitoring package to customers. This software not only alerts all necessary parties in the event of a potential issue or failure, but can also automatically correct some problems.

The combination of maintenance and monitoring completes the overall IT infrastructure solution. These services are critical to the long term functionality of a computer network.  Ideal Integrations provides these services to customers with annual revenues ranging from start-up to $2 billion per year.

Service Desk

Ideal Integrations works daily to build loyalty and develop long term relationships with each of our customers.  Our Service Desk team works as an extension of your team for all of our customers giving you direct access to our tiered support service.  Our Service Desk aligns with our ongoing goals to offer more than just help when you contact us as we work to provide a complete, well rounded service solution to our customers.

Monitoring

Ideal Integrations will provide a system that constantly monitors your computer network for slow or failing components notifying our support staff of outages.  We work with our customers to identify an efficient monitoring and methodology for your environment.