about us staff

Staff

Ideal Integrations employs a staff of highly skilled and trained engineers providing our customers with the highest level of service and support. Ideal Integrations dedicated Service Desk specialists are our first tier of technology support. Our staff is in-house and on-call ready to provide service and support via phone and email.

When necessary, support calls are elevated to our dedicated tier two and tier three level engineers. Our experienced engineers design and complete projects, handle high level support and assist our customers in planning for their future innovations in technology.

Ideal Integrations also has personnel dedicated to our maintenance agreement customers. These staff members are directly responsible for completing maintenance routines and testing and securing our customers’ computer networks.

Our engineers, supported by Ideal Integrations, remain current with many of the most important technology certifications. These certifications include:

• MCSE: Microsoft Certified Systems Engineer – Ideal Integrations has numerous MCSE certified engineers on staff, with expertise in all Microsoft server and customer side products. Our MSCE trained staff members specialize in the planning, design and implementation of Microsoft based computer networks.
• MCSA: Microsoft Certified Systems Administrator – MSCA staff members are specially trained in the management and maintenance of Microsoft based computer networks important to our complete solutions for customers.
• MCDBA: Microsoft Certified Database Administrator – Database management is an important role for a complete network solutions provider. Ideal Integrations MCDBAs are trained to deliver support of such databases to all customers.
• CCNA: Cisco Certified Network Associate – With several engineers holding CCNA certifications, Ideal Integrations has the knowledge and experience to implement and manage Cisco networking products.
• VCP: VMWare Certified Professional – VMWare is the leading software product in virtualization technology. Ideal Integrations not only is a partner with VMWare, but also has a number of trained VMWare professionals in house.
• CCA: Citrix Certified Administrator – Citrix Systems is the leader in application delivery, and Ideal Integrations is a leader in installation and management of Citrix implementations. With Citrix Certified Administrators in house, Ideal Integrations has the level of expertise necessary for successful Citrix deployments.
• CSSA: Certified SonicWALL Security Administrator – SonicWALL is a leader in computer network security devices. Ideal Integrations has a long standing partnership with SonicWALL and has certified security administrators on staff.
• A+ Certified Engineers – A long-standing certification, A+ confirms an engineer’s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and networking. A+ certified engineers also are trained in such areas as security, safety and environmental issues and communication and professionalism.

In addition to the engineering staff, Ideal Integrations employs administrative, financial, operational, and sales support. Each of these departments help Ideal Integrations provide the best possible service to all of our valued customers.